Booking & Cancellation PolicIES

Please read this Booking & Cancellation Policy carefully before using scheduling your appointments.

Thank you for choosing Active Peace Maternity & Massage. To ensure a harmonious experience for all, please review our booking and cancellation policies.

General Booking Information

• Appointments: As a mobile service, all sessions are by appointment only. Please schedule through our online booking system. Same-day requests are reserved for clients with prepaid "on-call" services and cannot be booked online.

• Payment: Full payment is required at the time of booking for all "à la carte" services. Services with payment plans require a card on file for automatic payments.

• Complimentary Consultations: A valid card on file is necessary to enforce our cancellation policies for free consultations. Declined cards may result in restrictions on future services.

Cancellation & Rescheduling Policy

We understand that life can be unpredictable. To respect everyone's time:

• Cancellations: Please provide at least 24 hours' notice to cancel or reschedule appointments.

• Late Cancellations: Cancellations made less than 24 hours but more than 2 hours before the appointment will incur a fee of 50% of the service cost.

• No-Shows: Cancellations made less than 2 hours before the appointment or failure to attend will result in a charge for the full service amount.

How to Cancel or Reschedule

To ensure timely processing, please cancel or reschedule appointment through:

• Client Portal: Please provide at least 24 hours' notice to cancel or reschedule appointments.

• Text Message: 719-203-5793

Please note: Cancellations via social media or other platforms are not monitored and will not be honored.

Client Forms & Information

To provide personalized care, please:

• Book appointments in the name of the individual receiving services.

• Complete all required forms prior to your appointment.

Incomplete forms may lead to appointment cancellation and be considered a missed appointment.

Connection Call Policy

The complimentary 30-minute Connection Call is a valuable opportunity to connect. To honor this time:
• No-Shows: A fee of $50 will be charged to the card on file for missed appointments.

• Rescheduling: You may reschedule this appointment twice. A third reschedule requires a refundable $50 deposit. No refunds will be issued after the third attempt, and you will be directed to schedule a prepaid maternity consultation.

Prepaid Appointments & Packages

• Individual Services: Cancellations made more than 24 hours in advance receive a full refund. Late cancellations (12 to 24 hours' notice) receive a 50% refund. No refunds for cancellations with less than 12 hours' notice or no-shows, unless exceptions are approved.

• Packages: Full refunds are available within 5 business days of purchase and before any services are rendered. After 5 business days, a $50 cancellation fee applies if no services have been provided. For packages with services already provided, refunds will deduct the non-discounted rate of used services.

Maternity & Wellness Consulation Considerations

For Virtual Doula clients and those who have purchased à la carte consultations, all sessions will be conducted via Zoom. Birth Doula and Massage Doula clients may choose between in-person and virtual consultation appointments.
• Appointment Type Changes: Requests to change from in-person to virtual must be made at least 3 hours before the original appointment time.

• All other cancellation and rescheduling policies still apply.

On-Call Policy

As a doula, I am often on-call to support other families during labor and childbirth. When booking, you may see an automated note indicating I am on-call during your timeframe.
• If I am called to a birth and need to cancel or miss your appointment, I will notify you as soon as possible.

• In these cases: There are no cancellation penalties. I will work with you to reschedule at a convenient time. If we cannot coordinate within 72 hours, a full refund will be processed automatically.

Your Birth Policy

Birth happens! If you go into labor and cannot attend a scheduled prenatal appointment:

• Notify me as soon as possible, or no later than two days after your birth, to avoid a no-show fee.

• You may request a refund or apply the appointment fee toward a postpartum session within two months of the birth.

Weather & Illness Considerations

Your safety and well-being are paramount:
• Weather: If your or my local school district is closed due to road conditions, we will reschedule at no extra charge. I follow D49 delays and closures.

• Illness: If you are ill and cannot attend your appointment, please contact me as soon as possible. Exception requests to avoid cancellation fees will be considered on a case-by-case basis.

Thank you for your understanding and cooperation in honoring these policies. By doing so, we can ensure a peaceful, professional, and supportive experience for everyone.

Communications

To keep you informed, appointment reminders will be sent via text and email. Please ensure that reminder messages are not blocked, as this will prevent you from receiving important information about your appointments.

As part of my commitment to respecting your inbox, these reminders will only include essential details about your scheduled appointments.

Questions

If you have any questions about this Booking & Cancellation Policy or need assistance, please feel free to reach out:

• Email: [email protected]

• Text: 719-203-5793

• Mailing Address:

Active Peace Maternity & Massage, LLC

PO Box 25003

Colorado Springs, CO 80936